We truly understand that unexpected circumstances can sometimes disrupt your plans, and we want to make sure our refund policy is as clear and compassionate as possible.
If you find yourself in a situation not explicitly covered in our Terms and Conditions (T&Cs) and it doesn't qualify as an unforeseen emergency, it may not be eligible for a refund. We recognize this can be frustrating, and we provide a list of common exclusions in our T&Cs under "Specific reasons where refunds will not be provided" to help clarify.
Now, regarding "emergency circumstances," we approach these situations with empathy and flexibility, handling them on a case-by-case basis. While we can't list every possible exclusion for emergencies, we want you to know that reasons like "I am not going anymore" are typically not considered valid for a refund. Our Refundable Terms are intended to address personal unforeseen emergencies that genuinely prevent your attendance and do not cover instances where the event or booking is canceled by the organizer.
We genuinely value your understanding, and we're here to assist you with any concerns you may have about refunds. Our dedicated customer support team is ready to provide personalized assistance. If you believe your situation warrants further consideration under our refund policy, please don't hesitate to reach out. Your satisfaction and trust in Super.com mean the world to us, and we appreciate your ongoing support.